Pricing Policy

The prices established in this virtual store, unless otherwise indicated, will be valid only for the day they are announced, remaining in force for the customer who orders on that date, even if he receives it on a later day. All articles presented on the website are subject to availability of stock, at the time the article is collected in the respective store. Missing items will not be billed, and you can choose to replace them with a similar item in your preferences. In case of replacement, the invoiced price will be that of the replacement product and not the one originally ordered.


The prices established, except for misspellings, publication or stock break, include VAT and are valid only for this online store and for the day on which they are announced. Prices and specifications are subject to change without notice.

Note on cryptocurrencies; payments made by this means will be invoiced in euros for the equivalent amount.


Satisfaction / Return Policy


Suasa Lda has the greatest concern with the quality of its products and services.


However, in case you are not satisfied with a certain product, regardless of whether it is defective or not, you can always return the item to our driver upon delivery of the order, and the amount due will be refunded to you. posteriorly. You can also submit your dissatisfaction through our telephone number 233 096 250 and return the product (s) (with the respective refund of the price paid) except for frozen products within 15 days of receiving the same (s) (s), provided they are in the state in which they were purchased (including the original packaging).


In the case of a product return, Suasa Lda refunds it in full value. However, they will not be returned: items to which the consumer has removed the seal of guarantee of inviolability.



Complaints and Suggestions Management Policy



With a constant concern and totally focused on the customer's needs, Suasa Lda has constantly evolved its value proposition by developing, among others, new services, promotions, campaigns and products. Listening and perceiving customers is a priority of Suasa Lda, in order to improve and guarantee, at all times, their total satisfaction. Customer orientation, which is increasingly demanding and informed, means that the brands of Suasa Lda are permanently focused and dedicated, seeking to anticipate their expectations, developing their own innovative solutions and assuming a leading and pioneering position.



Product Quality Policy


 Food products are subject to constant changes of which the consumer must always be informed. Suasa Lda is not responsible for any divergences and / or modifications related to the information about the products on our website, provided by the supplier / manufacturer, and that which appears on their labels.
For this reason, we recommend that you always read the nutritional information, ingredient list, recommendations for use, preparation and / or conservation, as well as all mandatory and / or voluntary information on a food product before using or consuming it. .


  


Information about the processing of your personal data


 
Suasa Lda is an online shopping platform (website Suasa) owned by SUASA LDA, (hereinafter referred to as SUASA). As a user of the website, SUASA would like to give you some important information regarding the processing of your personal data.
  What information do we collect?
 
When creating and registering your online account on the website, SUASA will ask you for the following personal data so that you can use the website to know, consult and place your orders: name, email, telephone contact, address and phone number taxpayer.
 
  How are we going to use the information?
 
Your data is collected so that you can make purchases of our products or services, use our website on the Internet or when you contact us.
If you consent to sending marketing communications, SUASA may send you informational communications, newsletters, via email. At any time, you can cancel your subscription by accessing your website's preferences area.
They will only have access to your personal data, entities whose collaboration is essential to the provision of the service (s) you subscribe to, as subcontracted entities, as is the case with carriers.
 
  For what purposes do we collect your personal data and for how long is it kept?
 
The most relevant storage periods we have set for the purposes of using your personal data are as follows:

         i. Transaction management - legal term of 10 years;
         ii. Customer management in loyalty programs - 3 years
         iii. Marketing– 2 years (plus current year) since the last interaction;
         iv. User management of websites or platforms - 1 year (plus year
current) after the last access;
         v. Home delivery - 2 years;
         saw. Warranties and after-sales support - 2 years or equal to the warranty period if it is longer;
         vii. Registration and proof of transactions for distance contracts - 6 months after the term of the contract;
         viii. Service management - 2 years since the last service.

 
    
  What are your rights as a holder of Personal Data?
 
As a holder of personal data, you can exercise, at any time, the following rights: right of access, right of rectification, right of deletion, right to limit the treatment, right to portability and right to object to the treatment, by sending e- mail or telephone contact.
 
How to contact us
 
Check the Contacts option on this website.
 
Payment
The entire operation of selecting the payment method to be used and entering the data inherent to the order payment process is properly protected.
All information is encrypted and managed with the most advanced security tools, being only accessed by Suasa Lda.
 
 
Dispute Management
 
Suasa Lda, signed a consumer Arbitration convention in the form of full membership.



 
In the event of a dispute, the consumer may use a Consumer Dispute Resolution Entity:


CNIACC - National Center for Consumer Conflict Information and Arbitration
Faculty of Law of the New University of Lisbon - Campolide Campus
www.arbitragemdeconsumo.org

CIMAAL - Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve
Ninho de Empresas Building - Estrada da Penha
8005-131 Faro
www.consumidoronline.pt

Consumer Disputes Arbitration Center of the District of Coimbra
Av. Fernão Magalhães, n.º 240, 1º
3000-172 Coimbra
www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Center
Rua dos Douradores, 116, 2nd
1100-207 Lisbon
www.centroarbitragemlisboa.pt

Contracts signed in the Autonomous Region of Madeira
Rua da Figueira Preta, 10, 3rd floor
9050-014 Funchal
centroarbitragem.sras@gov-madeira.pt

Porto Consumer and Arbitration Information Center
Rua Damião de Góis, 31 - Shop 6
4050-225 Porto
www.cicap.pt

Vale do Ave Consumer Conflict Arbitration Center
Capitão Alfredo Guimarães Street, nº 1
4800-019 Guimarães
www.triave.pt

Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal)
BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 - 030 Braga
VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa)
4900 - 394 Viana do Castelo
www.ciab.pt

In the event of an online consumer dispute, the consumer can use an online dispute resolution system (RLL), the ODR platform (“online dispute resolution”), which is competent to resolve disputes relating to the resulting contractual obligations sales contracts or online services.

Access here the Electronic Platform for Alternative Dispute Resolution in sales contracts or online services.

For Complaints and Complaints use the contact form available on this website.
More information on the Consumer Portal (www.consumidor.pt)