1. Privacy Policy

The. Our Privacy Commitment

Suasa Lda. Is a company whose activity is based on trust and transparency in the day-to-day relationship with our customers. The privacy and security of the data you entrust to us are a priority for us.

In compliance with the obligations inherent to the General Data Protection Regulation, Suasa Lda. Undertakes, in this Privacy Policy, to inform you about the objectives and the way your personal data are treated (ie collection, storage, processing , transmission and disposal), ensuring that your data is collected, shared and saved, with reference to the best practices in the field of security and protection of personal data.

In no way is our eventual partners allowed access to your personal data.

We always use your personal data with transparency principles and to ensure that we provide you with the best service.

B. Who is responsible for your Personal Data

Our Privacy Policy applies to the personal data that Suasa Lda. Handles.

References in this Privacy Policy to “Suasa Lda.”, Mean SUASA LDA., Headquartered at Rua Rancho das Cantarinhas nº 1, Loja Z, parish of Buarcos, municipality of Figueira da Foz, with the NIF 515 830 186. Suasa Lda. Is responsible for the Processing of Personal Data under Regulation (EU) 2016/679 (General Regulation on Data Protection) and the complementary legislation on protection of personal data in force in the countries in which it operates.

Suasa Lda. And its employees are committed to using your personal data only for the purposes communicated to you, and always in a safe and responsible manner.

ç. Personal Data that we may collect

In this Privacy Policy, the term "Personal Data" means the set of information that relates to you and allows us to identify you, directly or indirectly. Your personal data may include, for example, your name, your tax identification number, your contacts, your transactions and your interactions with us.

We collect some of your personal data, for example, when you make a purchase of our products or services, use our website or when you contact us.

d. Categories of Personal Data that we may collect

Suasa Lda may collect the following categories of personal data:

    i. Customer data - full name and email - when you subscribe to our marketing communications;
    ii. Customer identification data - full or abbreviated name, address, telephone, email and date of birth.
    iii. User data registered on websites:
        The. User identification data - name, age, e-mail, address, tax identification number, date of birth, contact, name and age of children - when creating an account on our website;
    iv. Customer data for home deliveries - name, address, postal code, telephone contact, e-mail, purchase details - when requesting home delivery of the purchase made;
    v. Customer data for items under repair - name, address, postal code, telephone contact, e-mail, purchase details, item warranty - when you request the repair of an item;
    saw. Services provided - name, address, telephone, email, date of birth, service identification.

and. How, why and with what legitimacy do we use your Personal Data

We use your personal data for the following purposes:

    i. Billing Management - for issuing invoices for the purchase of goods and services;
    ii. Marketing / Direct Marketing - to inform you about news and offers that may be of interest to you, market studies, advertising, among others;
    iii. Home delivery - so we can deliver your purchases to your home;
    iv. Warranties and after-sales support - to allow you to access the repair services for the products you have purchased with warranty and to be able to repair them;
    v. Customer Management - so that we can provide you with the service you have hired.

Suasa Lda has the legitimacy to process your data under the contract you entered into with us, as well as through the legitimate interest of this company. In the case of marketing, we will ask for your consent.

In direct marketing situations (i.e. in situations where the holder has purchased products / services), Suasa Lda. May send direct marketing communications for similar products through legitimate interest.

f. How we keep your Personal Data safe

We have a variety of information security measures, in line with the best national and international practices, in order to protect your personal data, including technological controls, administrative, technical, physical measures and procedures that guarantee the protection of your personal data, preventing its misuse, unauthorized access and disclosure, its loss, its improper or inadvertent alteration, or its unauthorized destruction. We assume, in terms of information security, the same commitment to continuous improvement by which we are guided in our daily activity.

Among others, we highlight the following measures:

    i. Restricted access to your personal data only by those who need it for the purposes set out above;
    ii. Storage and transfer of personal data only in a secure manner;
    iii. Protection of information systems through devices that prevent unauthorized access to your personal data;
    iv. Implementation of mechanisms that guarantee the integrity and quality of your personal data;
    v. Permanent monitoring of information systems, in order to prevent, detect and prevent the misuse of your personal data;
    saw. Redundancy of personal data storage, processing and communication equipment, to avoid loss of availability.

g. How long do we keep your Personal Data

We keep your data only for as long as is necessary to fulfill the defined purposes, according to the criteria defined by the Regulation or the Law.

Once the maximum conservation period that we have defined is reached, your personal data will be anonymized or destroyed / safely deleted.

To know the deadlines for retaining your data, please consult the document on the right to information entitled "Information on the Treatment of your Personal Data".

H. With whom we may share your Personal Data

In some cases, we may disclose your personal data to subcontractors, within the scope of services provided by them, such as service providers of Elasa Lda (eg postal delivery services, we require that these subcontractors have adequate security measures in place to protect their personal data.

i. How you can exercise your Rights

You have the right to exercise the following rights:

    i. Right to information: request additional information about the use we make of your personal data;
    ii. Right of Access: access or request access to the personal data you have provided to us;
    iii. Portability Right: request the transmission of the personal data you provided to us;
    iv. Right of Rectification: requesting the correction or updating of your personal data;
    v. Right to Erase: request the deletion of your personal data, when the law or the contract allows;
    saw. Right of Limitation: request limitation on the way we use your personal data, while correcting them or clarifying any doubts about their content or about the use we make of them;
    vii. Right of Opposition: we provide a channel for you to challenge decisions that are based on your personal data.

You also have the right to withdraw or change, at any time, the consent you have given us to use your personal data, when it has legitimized the use of them.

To exercise your personal data protection rights, or whenever you have any questions about the use we make of your personal data, you must contact us via our email geral@suasa.pt.

You can submit a complaint to the National Data Protection Commission (CNPD) - Address: Rua de São Bento, 148 - 3º, 1200-821 Lisboa - Telephone: +351213928400 - Fax: +351213976832 - Email: geral@cnpd.pt.

j. Cookies

Elasa Lda uses cookies on its Websites to improve the performance and browsing experience of its Customers / Users, increasing, on the one hand, the speed and efficiency of response and, on the other, eliminating the need to repeatedly enter the same information .

The placement of cookies not only helps websites to recognize the Client / User device the next time they visit them, but it will also be essential for their operation.

The cookies used by Suasa Lda on all of its Websites, do not collect personal information that allows the identification of the Client / User, saving only generic information, namely the form or location / country of access of the Client / User and the way they use the Websites, among others.

Cookies only retain information related to the preferences of Customers / Users.

k. Updates to this Privacy Policy

This Privacy Policy may be updated in due course, which will be disclosed.